Frequently Asked Questions

iMi Technical Requirements

• Do I have to install the iMi software on computers or servers?
• What are the system requirements?
• Does my organization need to supply a technical staff in order to run iMi?

iMi & Your organization

• Does iMi only work for organizations that serve youth populations?
• Can iMi be used outside of New York City?
• Can we use iMi even if I have multiple locations?
• Will iMentor staff manage my organization's mentoring program if we use iMi?
• Will iMentor provide my organization with volunteers?
• How long will it take to get started with iMi?

What else should you know...

• How much does iMi cost?
• Is there a limit to the number of users (or mentor-mentee pairs) my organization can have on the platform?

iMi Technical Requirements

Do I have to install the iMi software on computers or servers?
No. iMi is a web-based platform that your organization/users can access iMi from any internet-connected computer. This includes the front-end features (what your mentors and mentees use to build their relationship) and your back-end features (what your staff uses to manage the program).

What are the system requirements?
iMi is designed to work on both Macs and PC's and all major browsers. For the best user experience we recommend using iMi on Windows XP or higher or Mac OS X or higher. For quality purposes, Mozilla Firefox and Internet Explorer 6.0 or higher are our recommended browsers.

Does my organization need to supply a technical staff in order to run iMi?
No. iMi was designed to be a completely user-friendly platform easily utilized by both youth and non-profit staff. Any technical problems encountered can be solved by the iMentor Interactive Helpdesk.

iMi & Your organization

Does iMi only work for organizations that serve youth populations?
No. iMi is customizable for any organizations looking to provide a safe environment where a network of users and communication effectively and efficiently, including alumni and peer-to-peer mentoring networks. As long as it will be used for a positive purpose, iMi encourages creative uses of the platform. If you are unsure if iMi will meet your needs, we will be happy to discuss the possibilities with you. To begin this process, fill out this brief web form.

Can iMi be used outside of New York City?
Yes. Although iMentor is based out of New York City, iMi can be used by organizations throughout the United States and the world with internet access.

Can we use iMi even if I have multiple locations?
Yes. iMi is easily customizable to help run organizations run programs in multiple locations. Your organization can add an unlimited number of locations to a single network.

Will iMentor's staff manage my organization's mentoring program if we use iMi?
iMi is designed to enable even the smallest staff to manage a mentoring program efficiently and effectively. iMentor will provide your organization's staff with an in-depth training of the platform and ongoing support. iMentor does not have the capacity to manage each organization's mentoring program. However, under rare circumstances, an exception may be made. Please discuss your unique circumstances with the iMi staff.

Will iMentor provide my organization with volunteers?
No. Each organization is responsible for recruiting, screening, and training their volunteers. iMentor assists organizations by sharing advice, case studies and best practices to help ensure the success of your mentor recruitment.

How long will it take to get started with iMi?
After receiving partnership agreement, iMentor staff takes between 1-2 weeks to customize your iMi for your use. This includes a 1-2 day intensive training and orientation for a lead staff member at your organization, as well as iMentor consultation on (1) your program design (2) roll-out plan and (3) evaluation. Other aspects of launching your program are best completed prior to your organization's launch on iMi, including mentor recruitment, staff planning, buy-in, etc.

What else should you know?

How much does iMi cost?
The cost of iMi is directly related to size of the organization interested in using iMi, as well as the number of users that will be on the platform. iMentor staff will provide you with a cost estimate and walk you through an explanation of the pricing model. To being this process, fill out this brief web form.

Is there a limit to the number of users (or mentor-mentee pairs) my organization can have on the platform?
There is no definite limit to how many users you may have on the iMi platform.

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